E.S. BrookS School of Real Estate GENERAL REFUND POLICY

The school is committed to student satisfaction. If you are unsatisfied for any reason, the school will refund the purchase price of any course if the refund request is submitted within 30 days of purchase, prior to course expiration, and the course is not more than 50% completed.

PROMOTIONAL CODES

Promotional codes must be applied at checkout. No refund for an unused promotional code will be given after checkout has been completed. To obtain your promotional code discount, you must enter the promotional code in the box under your total at checkout and click the "Apply Discount" button. The discount amount will then be subtracted from the total amount due. Promotional codes are not eligible for use in conjunction with payment plans, extensions, additional continuing education certificates, or Exam Prep Edge products.

SALES TAX

Due to the tax law which mandates that online businesses must collect sales tax in certain states, if your state requires sales tax to be collected, it will automatically be added to the total amount due at checkout.

Course Expiration

CONTINUING EDUCATION AND POST-LICENSING EDUCATION

Continuing Education and Post-Licensing course(s) must be completed within 12 months from the time of purchase. If the course is not completed within that 12-month period the student will be required to purchase a new course at 50% of the current retail price of the new course and fully complete the new course, including passing the final exam, if the student wants credit for the new course.

PRE-LICENSING EDUCATION

Pre-Licensing courses expire either 6 (six) months or 12 (twelve) months from the date of purchase. Please refer to the state specific catalog page for course expiration information. For those courses that expire 6 (six) months after the date of purchase, the student will be granted an automatic 1 (one) month extension at no charge and said 1 (one) month free extension will be applied immediately after the initial 6 (six) month term. For any reactivation or extension of the course after the 7th (seventh) month, the school will charge the student 20% of the current retail price of the course for each 30-day extension or partial 30-day extension in the event that the course expires prior to the end of the final 30-day extension. Extensions or reactivations cannot be granted beyond 12 (twelve) months from the date of purchase of the course since in all events, the course expires 12 (twelve) months from the date of purchase.

If the course is not completed within 12 (twelve) months from the date of purchase or other period as modified below, the student will be required to purchase a new course at 50% of the current retail price of the new course and fully complete the new course, including passing the final exam, if the student wishes to be granted credit for the new course.

TECHNICAL SYSTEM REQUIREMENTS

The courses are delivered through a secure and proprietary Learning Management System (LMS). The LMS is accessible online through common internet browsers: Chrome, Firefox, Internet Explorer, and Safari. An internet connection is required (high speed is recommended, but not required).

ENROLLMENT

Enrollments are accepted via our school website at www.esbrooks.info. The school does not discriminate based on race, sex, religion, ethnic origin, or disability.

COMPLETION REQUIREMENTS

Students must spend all required seat time engaged in the course material to receive credit for the course. In those states that require monitored seat time, our online course delivery system manages this requirement for you.

EXAMINATIONS

Except as modified in those states listed below, the following terms apply to exams:

1. Unit Exams are presented at the conclusion of each unit, with a varying number of questions depending on the amount of content contained in each unit. Unit exams can be retaken as many times as necessary. 
2. Final Exams are presented at the conclusion of each course, with a varying number of questions depending on the amount of content contained in the course. Except as provided in the states below, students may take the examination as many times as necessary to achieve a passing score and demonstrate mastery of the material. Please refer to the state specific catalog page for information on the number of final exam attempts, passing percentage required, and proctoring requirements.
3. Students must achieve a minimum score as specified in the exam instructions to receive credit for the unit and course. 
4. Students will not be able to proceed to subsequent units in the course until the unit exam in each unit is successfully completed and passed.
5. Except as otherwise provided in these Terms and Conditions, in cases where a minimum passing score is required on the final exam and the student fails, the school will allow the student to re-enroll in a course and begin the entire course again at no additional charge.

• If a state requires the final course exam to be proctored, the student will be required to use the schools third-party electronic proctoring solution at the student's cost. The student will need to schedule an appointment with the online proctor in advance. Full details of the online proctoring process can be accessed here.

 REASONABLE ACCOMMODATION POLICY

The school provides reasonable accommodations for disabilities. The full ADA policy and procedure can be found here.

ATTENDANCE AND PROGRESS POLICY

Students must complete 100% of the learning material presented in a course and demonstrate mastery of the material by passing all quizzes and the final exam to receive credit hours for the course. Students not completing 100% of the material will not be issued a Certificate of Completion will not receive credit hours for the course.

CRIMINAL HISTORY

A criminal history may make you ineligible for the license you are seeking. For questions or information, please contact the Real Estate Commission in the state for which you are interested in becoming licensed.

CONDUCT POLICY

All students are required to respect other students, faculty members, and employees of E.S. Brooks School of Real Estate. Possession of weapons of any kind, illegal drugs, or alcohol are strictly prohibited on any school property.

DISMISSAL

Violation of any school policy may result in permanent dismissal from the school. After review of all pertinent facts and information, The school will make the final determination in regard to dismissal and/or re-admittance.

PREVIOUS CREDITS

Credits earned from another institution cannot be combined with those earned through the school. The school does not guarantee the transferability of its credits to any other institution unless a written agreement exists with another institution.

POST COURSE COMPLETION

Except as modified by the states provided below, once courses are completed, students must “certify” that they were the student/licensee who completed the coursework. This is accomplished by entering the username and password that the student created at the time of enrollment. A mandated course and instructor evaluation is also presented at this time to the student. Once certification has taken place, the student’s Certificate of Completion is sent to the customer via an automated email and is also stored in the student's online account for a minimum of five years unless otherwise stated. Any exceptions to these rules will be provided to you in the state requirement details, email instructions, and/or course orientation and completion slides.